Are any products not returnable?
Valve Oil products (Valve Oil and Gel), outlet items, acrylic tops, silver-plated leadpipes, custom design products, and gold plated items are NOT ret...
How do I return products to you?
Products should be properly packaged for return in original packaging and boxes. Be sure to cover the original shipping address on the outside box, al...
How long does it take to get a refund?
Refunds will be processed within 10 days and credit will be issued to the original credit card. If payment was made by check, a check will be issued a...
Are custom products returnable?
Custom mouthpieces, 1-piece trumpet mouthpieces (Commercial and Signature not included), outlet items, acrylic, copper, custom engraving and all gold ...
What about my original shipping charges?
Original order shipping charges are not refundable and the customer is responsible for shipping charges for the return product.
Is there a restocking fee?
All mouthpieces, backbores, leadpipes, and tuning slides are subject to a $10 per piece restocking fee.
How long do I have to return a product?
All product returns for refunds must be completed within 14 days of shipping date. After 14 days refunds may be issued via gift certificate.
If you receive an incorrect item or have a defect in your product. i.e. poor fit or finish, please contact us immediately so we can correct your order...