Returns
Are any products not returnable?
Edited 21 days ago
Valve Oil products (Valve Oil and Gel), outlet items, scratch and dent, "made-to-order" 1-piece models, acrylic tops, silver-plated leadpipes, custom ...
Can I return a leadpipe?
Edited 7 months ago
Yes, you can return raw brass piccolo, Bb, or C leadpipes as long as they're in new condition and undamaged. Look here for how to return a product.
Are custom products returnable?
Edited 7 months ago
The following products are not returnable: Custom 1-piece trumpet mouthpieces Outlet items Acrylic mouthpiece tops Copper mouthpiece top Custom engrav...
How long does it take to get a refund?
Edited 7 months ago
Refunds will be processed within 10 days and credit will be issued to the original credit card. If payment was made by check, a check will be issued a...
How do I return products to you?
Edited 7 months ago
Products should be properly packaged for return in the original packaging and boxes. Be sure to cover over the original shipping address on the outsid...
Return Policy
Edited 7 months ago
If you receive an incorrect item or have a defect in your product. i.e. poor fit or finish, please contact us immediately so we can correct your order...
What about my original shipping charges?
Edited last year
Original order shipping charges are not refundable and the customer is responsible for shipping charges for the return product.
Is there a restocking fee?
Edited last year
All mouthpieces, backbores, leadpipes, and tuning slides are subject to a $10 per piece restocking fee.
How long do I have to return a product?
Edited last year
All product returns for refunds must be completed within 14 days of shipping date. After 14 days refunds may be issued via gift certificate.