Returns

Valve Oil products (Valve Oil and Gel), outlet items, "made-to-order" 1-piece models, acrylic tops, silver-plated leadpipes, custom design products, a...

Yes, you can return raw brass piccolo, Bb, or C leadpipes as long as they're in new condition and undamaged. Look here for how to return a product.

The following products are not returnable: Custom 1-piece trumpet mouthpieces Outlet items Acrylic mouthpiece tops Copper mouthpiece top Custom engrav...

Refunds will be processed within 10 days and credit will be issued to the original credit card. If payment was made by check, a check will be issued a...

Products should be properly packaged for return in the original packaging and boxes. Be sure to cover over the original shipping address on the outsid...

If you receive an incorrect item or have a defect in your product. i.e. poor fit or finish, please contact us immediately so we can correct your order...

Original order shipping charges are not refundable and the customer is responsible for shipping charges for the return product.

All mouthpieces, backbores, leadpipes, and tuning slides are subject to a $10 per piece restocking fee.

All product returns for refunds must be completed within 14 days of shipping date. After 14 days refunds may be issued via gift certificate.